was told the same thing as Mattchinn, another Samsung customer who wrote about the White Dot Issue: not on the list, but I see that
he and others have had theirs fixed free.
How did they get theirs fixed, when
even the supervisor on duty for Samsung told me he was helpless to fix
anything not on the list and that there had to be proof others of the
same model had the same problem. It is obvious others do after reading Mattchinn's forum entries. It would
not be fair for some to get fixed free and not others. The only right thing to do is to include everyone with this model number.
A parts company
person told me this problem can only happen due to a defect in the chip. I would think Samsung would want to keep their name in
good standing, and they have obviously helped others in an attempt to do so.
The dots are steadily multiplying on mine. I am just sick about this. Anything a tech can do to help would be so very much appreciated! My transaction number is: 4008127395; Model #: HLT5676SX; Serial #: AHDZ3CKP403981M
Reply 1 : WHITE DOT ISSUE: HLT5676SX Samsung Please Help!
Victoria0921,
I'm sorry to hear that you're having this issue with your TV.
I've sent this to the service center manager in the U.S. for consideration. IF they are able to assist, they will reach out using the phone number associated with the ticket number.
--HDTech
I'm sorry to hear that you're having this issue with your TV.
I've sent this to the service center manager in the U.S. for consideration. IF they are able to assist, they will reach out using the phone number associated with the ticket number.
--HDTech
Reply 2 : WHITE DOT ISSUE: HLT5676SX Samsung Please Help!
Thank you Samsung_HD_Tech. Your help is greatly appreciated! I will let everyone know if I hear from someone.
Victoria0921
Victoria0921
Reply 3 : WHITE DOT ISSUE: HLT5676SX Samsung Please Help!
Samsung HD Tech,
I am having the dreaded white dot problem with my unit similar to the problem described by Victoria. I too have contacted Samsung to be told "I am sorry but your unit is not on the list".
Is there something you could do on my behalf as well? The tv is only 3+ yrs old (purchased in 2007)and has sat in the same place the entire service life. It is used often but a 3 year service life for a tv is seems a bit short. Any help would be much appreciated.
Thanks
Kirk
I am having the dreaded white dot problem with my unit similar to the problem described by Victoria. I too have contacted Samsung to be told "I am sorry but your unit is not on the list".
Is there something you could do on my behalf as well? The tv is only 3+ yrs old (purchased in 2007)and has sat in the same place the entire service life. It is used often but a 3 year service life for a tv is seems a bit short. Any help would be much appreciated.
Thanks
Kirk
Reply 4 : WHITE DOT ISSUE: HLT5676SX Samsung Please Help!
(and country)
Reply 5 : WHITE DOT ISSUE: HLT5676SX Samsung Please Help!
in California USA
Reply 6 : WHITE DOT ISSUE: HLT5676SX Samsung Please Help!
1800SAMSUNG if you didn't get your transaction number.
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